Lonny Ostrander, CEO; Chris Timol, President and COO
Imagine if you had a personal trainer and nutritionist living in your home? How fit would you be? That’s the impact PuzzleHR, a managed human resources firm, has on its client companies.
Take the case of one of PuzzleHR’s clients that wanted assistance in benefits renewal management. PuzzleHR analyzed their renewal documents and explained the complex rules in simple language, enabling the client to make the right decision. “While their employees received the most competitive insurance offer available in the market, the client was able to save around $20,000 during the entire process,” extols Chris Timol, President and COO of PuzzleHR. In another instance, a company approached PuzzleHR seeking help in building a professional sales team. The client expected PuzzleHR to identify the right compensation plan in the market on their behalf, prepare the necessary document in this regard, define the sales process, optimize their CRM, and last but not the least, hire the director of sales and the salespeople. Much to their delight, the client achieved just what they expected of their HR services partner.
"We identify the gaps in their human capital performance and implement flexible solutions (the missing pieces of the puzzle) in the form of projects and programs to address them"
Most impressively, with the recent COVID-19 onslaught in the US, company leaders across the nation were shell-shocked as the government’s ‘Stay at Home’ order effectively shut their businesses down. Business leaders were forced to either lay off or furlough employees, find emergency revenue streams, change business operations and seek government assistance. PuzzleHR quickly realized that companies would need help navigating the “new normal” and was nimble enough to create solutions designed specifically to help companies deal with this emergency situation. Businesses from all industries are enrolling in this program to empower themselves with new ideas and deal with the emerging economic challenges.
“What we have created is a statement of work derived out of our vast experience and expertise to create solutions that every company needs at this moment,” says Timol.
What we have created is a statement of work derived out of our vast experience and expertise to create solutions that every company needs at this moment
What differentiates PuzzleHR is how nimble it is. The company has the ability to cater to the holistic human capital management needs of businesses of all sizes. “Most organizations lack the resources and time to manage the transactional and transformational side of things, ranging from payroll, i9 audits, job description, employee benefits, performance management, leadership development, and compliance, among others,” says Timol. As such, they struggle to put the pieces of the HR puzzle together in achieving their business goals. PuzzleHR’s value is in its proprietary diagnostics system developed using the team’s decades of experience in managed HR services. At the outset of the client engagement, the company leverages its diagnostics system to understand their capabilities and challenges. “We identify the gaps in their human capital performance and implement flexible solutions (the missing pieces of the puzzle) in the form of projects and programs to address them. Our HR project managers, operations managers, and the sales team work with the clients to decipher what those missing puzzle pieces should look like. Then we create them, and help put them in place,” he adds.
Eyeing long-term client relationship, PuzzleHR has developed several aces up its sleeves. First, the company offers customized solutions on a subscription basis. Second, as a technology-agnostic firm, PuzzleHR can help its clients leverage their employee, payroll or 401(k) data to make real-time decisions without worrying about who their dedicated partner is for those purposes. PuzzleHR is not a technology provider but a “technology enabler” saving clients’ employees from shuffling between multiple point solutions and tools for their diverse HR needs.
To deliver greater value to clients, PuzzleHR will continue adding HR project, operations, and account managers to its service teams. The company remains focused on transforming the traditional view of the HR department from being cost center to profit center.